ENSOCURE HEALTHCARE AND RESEARCH PVT. LTD.
This Policy describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
EnsoCure Health and Research Pvt. Ltd. (in short, “Enso”) is a company registered under the Indian Companies Act, 2013 with its registered office in Bangalore. The Enso team consists of doctors, nurses and Allied Healthcare workers and administrative staff who provide/support Enso in facilitating health care services.
Enso’s Clinic is located at Koramangala, Bangalore. In addition to in-person consultation, Enso offers medical services as detailed in its Service Level Agreement through any of the telecommunication devices including landline, mobile phone including through WhatsApp, SMS, and its mobile App called Ensocure.
The Enso End Users License Agreement lists the key terms and conditions that you should be aware of if you choose to download and install the App on your mobile and/or other compatible devices.
Enso is committed to protecting the privacy of your medical or health information. We are required by law to maintain the privacy of your health information. We will follow the legal duties and privacy practices described in this Policy (“Policy”).
1. YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION
In accordance with the extant laws, including the Information Technology Act, 2000, Enso shall have access to Your anonymised health records and data. You have the following rights regarding the health information we maintain about you:
A. Right to See and Copy. You have the right to see or get a copy of your health information, with certain exceptions. If we have the information in electronic format, you have the right to obtain your health information in an electronic format if possible. If not, we will work with you to find a way for you to receive the information electronically or as a paper copy. Your request must be made in writing and submitted to 10, 2nd Cross, Green Leaf Layout, 80 Feet Rd, Koramangala 4th Block, Koramangala, Bengaluru, Karnataka 560034, or by email at firstname.lastname@example.org. If you request a copy of the information, there may be a reasonable, cost-based fee for these services. You may also request that a copy of your health information be released to a third party of your choosing.
Right to Ask for a Correction. If you feel that your health information is incorrect or incomplete, you may ask us to change or add more information to complete your record. Your request must be made in writing and submitted to email@example.com. We may say “no” to your request, but we will explain why in writing.
Right to Know How We Have Shared Your Health Information. You have the right to request a list (accounting) of the times Enso has shared your health information with others, such as to government agencies. The list will not include any disclosures made for treatment, health care operations or any disclosure you have asked us to make. Your request must be made in writing and submitted to firstname.lastname@example.org. If you request an accounting more than once in a 12-month period, we may charge you a reasonable, cost-based fee.
Right to Ask for Restrictions. You have the right to ask us to limit how we use and share certain health information for treatment, or health care operations. We are not required to agree to your request. Your request must be made in writing and submitted to email@example.com.
Right to Ask for Confidential Communications. You have the right to ask that we communicate with you about your health information in a certain way or at a certain location. For example, you may ask that we contact you only at home or only by mail. You must make your request in writing to firstname.lastname@example.org. We will accommodate all reasonable requests.
Right to a Paper Copy of This Notice. You may ask for a paper copy of this notice at any time, even if you have agreed to receive this notice electronically. Copies of this notice are available at all Enso Clinic or visit our website, www.ensocure.com
Right to be Notified of a Breach. You have the right to be notified if we discover a breach that may have compromised the privacy or security of your health information.
2. HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION
We typically use and disclose your health information in the following ways:
For Treatment. We use your health information to provide you with treatment or services. We disclose your health information to doctors, nurses, and technicians, or other health system personnel involved in your care. We may also share your health information with other non-Enso Health providers for care or treatment. For example, we may share your health information if you are being referred to another provider at a health institution.
For Payment. We use and share your health in formation to bill or get payment from health plans, insurance companies or other entities. For example, we give information to your health plan so that it will pay us for your services. Further, any collaboration between Enso and an insurance company shall allow Enso and the Insurance company to access health care data as relevant to and in respect of the User.
For Health Care Operations. We use and share your health information to manage your treatment and services, run our business and improve your care, and to contact you when necessary. For example, your health information may be used to review the quality and safety of our services, or for business planning, management, and administrative services. We may also share your health information with an outside company performing services for us such as accreditation, legal, or auditing services. These companies are required by law to keep your health information confidential.
3. OTHER WAYS WE SHARE YOUR HEALTH INFORMATION
Wearepermittedorrequiredbylawtoshareyourhealthinformationinotherways — usually in ways that help the public, such as public health and research. We have to meet many conditions in the law before we share your information for these reasons.
Individuals Involved in Your Care or Payment for Your Care. We may share health information with your family, close friends, or others involved in your care or payment for your care.
Health Information Exchanges. Enso shall have the right to access digital health records as well as the register of health care facilities in consonance with Ayushman Bharat Health Mission (ABHM)’s policy (available at
to ensure a smooth interoperable framework for the multiple partners associated with healthcare delivery to individuals in India and participate in information health exchange keeping in mind privacy and security of all health related data as per extant laws. If you do not want Enso to share your information either under the ABHM policy or otherwise, you may opt out by writing to Enso at email@example.com. Enso will agree with your opt-out request as needed to comply with the laws that apply to us. Opting out stops Enso from sharing your information with other health care providers through the health information exchange; it does not stop other health care providers from sharing your information with Enso, and it does not stop a health care provider that already received your information from keeping it. To stop other health care providers from sharing your information with Enso, you must contact those providers directly. If you opt out, you may choose to resume participation by submitting a written request to Enso, at
Please review this clause.
Research.Enso,inadditiontoprovidinghealthservicesandconsultation,isinvolved in clinical medical, medical academic, clinical psychological and bioinformatic research as part of its Research and Development (R&D). In certain circumstances, we may use or share your information for research without obtaining your authorization. For example, we may use your health information without your authorization for certain research when the research goes through a special review process to protect patient safety, welfare, and confidentiality.
Organ and Tissue Donation. If you are an organ donor, we may share your health information with organ procurement organizations.
As Required By Law. We will disclose your health information when required to do so by law.
Respond to Lawsuits and Legal Actions. We may share health information about you in response to a court or administrative order, or in response to a subpoena.
H. Public Health and Safety. We may disclose your health information for certain situations such as:
(i) Preventing or controlling disease (such as cancer and tuberculosis), injury or disability
(ii) Reporting vital events such as births and deaths;
(iii)Reporting suspected abuse, neglect, or domestic violence;
(iv)Preventing or reducing a serious threat to anyone’s health or safety
(v) Reporting adverse events or surveillance related to food, medications or defects, or problems with products
(vi)Notifying people of recalls, repairs, or replacements of products they may be using
(vii) Notifying a person who may have been exposed to a disease or may be at risk of contracting or spreading a disease or condition
(viii) Providing limited information to your employer for legally required reporting of an employee’s serious injury or death that occurs in the workplace
(ix) Providing limited information to your employer for legally required reporting related to medical surveillance of the workplace or work-related illness or injury, including infectious disease prevention and control
(x) Health Oversight Activities. We may share your health information with governmental, licensing, auditing, and other agencies as allowed or required by law.
Law Enforcement. As allowed or required by law, when certain conditions are met, we may release your health information to law enforcement.
Other Uses and Disclosures of Health Information. Other ways we share and use your health information not covered by this policy will be made only with your written authorization. If you authorize us to use or disclose your health information, you may cancel that authorization, in writing, at any time. However, the cancellation will not apply to information we have already used and disclosed based on the earlier authorization.
Special laws apply to certain kinds of health information considered particularly private or sensitive to a patient. This sensitive information includes psychotherapy notes, sexually transmitted diseases, drug and alcohol abuse treatment records, mental health records and HIV/AIDS information. When required by law, we will not share this type of information without your written permission. In certain circumstances, a minor’s health information may receive additional protections.
Changes to Enso’s Privacy Practice and This Policy. We may change the terms of this policy at any time and the changes will apply to all health information we have about you. The current policy will be available upon request, at our location and on our website, www.ensocure.com
Questions or Complaints. If you have any questions or concerns about this policy, please contact the founder, Vinay Bhardwaj. If you feel your rights have been violated, you may file a complaint with Dr. Vinay Bharadwaj at firstname.lastname@example.org. You will not be retaliated against for filing a complaint.